• Orders are fulfilled within 2-5 business days and sent to our carrier's sorting facility.
• Some items may take longer to process, especially during peak holiday seasons (up to 10 days).
• We ship only on business days (Monday–Friday) and do not process shipments on weekends or holidays.

• All orders come with tracking numbers.
• Once your order ships, you’ll receive a tracking email with details.
• Some carriers may take a few days to update tracking status—please allow time for updates.

• Duties, taxes, and customs fees may apply based on your country’s regulations.
• These charges are the buyer’s responsibility and are not covered by EverLura Beauty.
• Please check with your local customs office for more details before placing an order.

• EverLura is not responsible for lost, stolen, or damaged packages.
• If your package is lost or arrives damaged, report the issue directly to the shipping carrier and file a claim.

• Double-check your shipping address before completing your order.
• Orders cannot be changed or retrieved once they have been processed.

Need Help?

Your satisfaction is our priority! 😊 If you have any questions or concerns, feel free to reach out to us at support@everlura.com.